Shared Services - Events / Live Entertainment (3-4 Yrs Exp)

Role Summary: We are seeking a motivated and detail-oriented individual to join our Shared Services team. The role involves supporting various operational and administrative functions within the Events and Live Entertainment sector. The ideal candidate will have a strong understanding of IT systems and processes, coupled with excellent problem-solving abilities. This position offers a great opportunity to contribute to the smooth functioning of our company's core operations and gain exposure to the dynamic events industry.

Key Responsibilities:
- Manage and maintain IT systems and applications relevant to shared services operations, ensuring data integrity and system availability.
- Provide first-level support for internal users, troubleshooting issues related to software, hardware, and network connectivity.
- Assist in the development and implementation of new processes and workflows to enhance operational efficiency.
- Generate reports and analytics from various systems to support decision-making.
- Collaborate with different departments to understand their requirements and provide timely support.
- Ensure compliance with company policies and IT security standards.
- Participate in projects related to system upgrades, data migration, and process improvement.
- Document IT procedures, user guides, and troubleshooting steps.