Account / Relationship Management - Voice / Blended (Post Graduation Not Required) - 0-1 Yrs - Nagpur

Key Responsibilities:
- Engage with customers via voice calls and blended channels to understand their needs and provide solutions.
- Build and maintain strong, long-lasting customer relationships.
- Address customer inquiries, concerns, and complaints promptly and effectively.
- Upsell and cross-sell products and services where appropriate.
- Gather customer feedback and insights to improve service offerings.
- Meet individual and team targets for customer satisfaction and retention.
- Maintain accurate customer records and interaction logs.
- Collaborate with internal teams to resolve customer issues.