Non Tech Support - Non Voice (2-4 Yrs) in Building Material

We are seeking a dedicated and detail-oriented Non-Tech Support professional for our Non-Voice operations within the Building Material sector. This role is crucial for ensuring seamless communication and efficient handling of inquiries and requests from our partners and stakeholders without direct voice interaction. You will be instrumental in managing support channels, maintaining records, and contributing to the overall efficiency of our operations.

Key Responsibilities:

Handle customer/partner inquiries via email, chat, and ticketing systems, providing timely and accurate resolutions.

Maintain detailed records of customer interactions, transactions, comments, and actions taken.

Escalate complex issues to the appropriate departments or senior staff as per defined procedures.

Assist in the creation and maintenance of knowledge base articles and support documentation.

Collaborate with internal teams to resolve customer issues and improve service delivery.

Analyze support trends to identify areas for process improvement.

Ensure adherence to company policies and procedures in all support activities.

Leverage your MCA background to understand technical aspects of our building material products and services to better assist non-technical queries.