Urgent opening for Bilingual / Multilingual Support - Voice / Blended (2-4 Yrs)

We are seeking a proficient Bilingual / Multilingual Support professional with 2-4 years of experience and an M.Com degree to join our dynamic team in Thane. In this role, you will be instrumental in providing exceptional voice and blended support to our diverse clientele, ensuring seamless communication and issue resolution across different languages. Your M.Com background will be advantageous in understanding financial and business-related queries.

Key Responsibilities:

Provide exceptional customer service through voice and blended channels, addressing inquiries and resolving issues in specified foreign and local languages.

Act as a primary point of contact for customers, offering support related to products, services, and general inquiries.

Troubleshoot and resolve customer issues efficiently, escalating complex cases to appropriate departments when necessary.

Document all customer interactions accurately in the CRM system.

Collaborate with internal teams to improve customer experience and service delivery.

Contribute to team goals and objectives, maintaining high standards of performance.

Leverage your M.Com knowledge to understand and assist with queries related to billing, order processing, and financial transactions.